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Professional Tips For Gen Z Workers Amidst a Global Crisis

Need professional tips as a fresh graduate in a global crisis?

 

Graduating virtually and not having internships are some of the challenges that Gen Z graduates had to put up in the pandemic. But, with every crisis, there is opportunity. 

 

If it’s your first time looking for work in a pandemic, you are not alone. We want to let you know that most companies, especially in the BPO industry, still offer great positions for qualified fresh graduates. 

 

Here are professional tips for fresh graduates in the pandemic:

 

It’s Not a Competition

 

When finding a job amid a pandemic, the first thing to think about is to not think about competition. When you set this in your mind, you can approach the job application on level ground with other applicants. You won’t also be running under pressure, but in the confidence that you are capable of handling the job like the rest of the applicants.

 

What Do I Do If I Don’t Have Significant Work Experience?

 

Recall your experiences with affiliated organizations in the school. That counts as experience. Place significant co-curricular or curricular activities that support the job position you are in. Also, it’s a good idea to ask what type of work experience they require before jumping on the bandwagon. 

 

Starting a New Job In a Pandemic

 

Working in a pandemic would mean office days at home, more Zoom calls, working with family, and dealing with distractions. It also means learning to communicate with colleagues online. Research and practice professional tips that best fit your company culture and rules.

 

Keep Meetings Short

 

The average person can only handle 2 hours of meetings a day. Long online meetings can put a strain on your eyes and health. It can also divert your attention. Keep meetings short like a maximum of 30 minutes. 

 

Use Chats to Communicate Positively

 

Our mental health matters and with the surrounding negativity, it’s high time we use chat rooms to encourage each other, share some challenges and lift each other. 

 

Schedule Your Distractions

 

We all have the distractions that take us away from work, and if you’re someone who loves to clean and arrange things in their desks, do it before work. Schedule those distractions ahead, so you won’t have to deal with them during work.

 

Do Time Blocking

 

Working half of the week at home and half in the office can be a tricky schedule, so time blocking is always important to stay on track of your tasks and keeping short breaks to recharge your energy. 

 

Take Care of Your Mental Health

 

An ideal strategy to avoid brain drain from too many video meetings is also doing short walks, exercises like breathing and stretching. Listening to music and turning off devices after work can be a great way to recharge and feed your brain.


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Outsourcing Industry Doubles Revenue Growth In Q1 of 2021

What good news awaits foreign and local outsourcing industry investors in the Philippines? It’s the fact that 84% of Business Processing Outsourcing (BPO) respondents experienced revenue growth with 32% growing over 50% from March 1, 2020, to Feb 28, 2021. 

 

According to reports from a survey conducted by Outsource Accelerator, 76% of the surveyed companies experienced growth in ‘seats’ and 72% saw increased profitability. Only 12% observed a decrease in growth. 

 

Derek Gallimore of Outsource Accelerator pointed out that there is a big chance for a second wave of growth in the outsourcing industry, further noting that this could generate 60 million more jobs over the next 20 years. Such a widespread growth in revenues, profitability and seats signifies the remarkable interest and growth of outsourcing despite the pandemic.

 

COVID-19 As Catalyst of Growth in Outsourcing

 

While the progress in the outsourcing industry is not a direct effect or result of the pandemic, it does help with the ‘new normal’. The current situation has caused people to become aware of and accept remote work. Additionally, COVID-19 has led people to embrace technology, including the tools being used in remote work. Companies, even the medium- and small-sized businesses, also started re-evaluating their spending and explored cost-saving options like offshore staffing.

 

Confidence in the Future of the Outsourcing Industry

 

The expectations for future growth remain positive with the BPOs being generally very confident concerning the future. About 72.8% and 92% of respondents expressed high expectations for the next 12 months and 5 years while only 11.7 indicated low expectations for the next 12 months.

 

Consequently, the International Monetary Fund (IMF) was optimistic about the Philippine economy and increased its GDP projection of 6.9% from the original target of 6.6% in 2021. As quarantine protocols ease out in Metro Manila, Bulacan, Cavite, Laguna, and Rizal, more industries can now reopen at limited capacity. 

 

Results of the latest Business Expectation Survey carried out by the Bangko Sentral ng Pilipinas (BSP) also brought hope as the business owners’ Confidence Index (CI) for the first quarter of 2021 increased to 17.4% (60.5%) compared to the 4th quarter of 2020’s 10.6% (57.7%). This survey was done among 1,512 firms nationwide. 

 

Moreover, Asia Pacific Real Estate Association (APREA)’s CEO Sigrid Zialcita remained buoyant towards the progress of the outsourcing industry, saying that it will remain a pillar of the real estate sector. Even real estate brokerage services company Leechiu Property Consultants (LPC) supported this statement by naming the BPO sector as the key factor causing an increase in office demand. 

 

The talent solutions platform WorkBank Philippines, Inc. also concluded that the most active hiring companies are in the outsourcing and call center industry, information technology, manufacturing, and transport, and logistics. 

 

Read about why Philippines is a top offshore office destination for businesses. 

Why Cebu for Outsourcing Firms

Why Outsourcing Firms In Cebu Could Be Your Best Strategy Yet

Desperate times don’t need desperate measures. Globally, job layoffs and other cost-cutting measures are the common response. However, the best remedy for a troubled economy is lending a helping hand to those who truly need it.  Searching for outsourcing firms, particularly in Cebu, is just one of these strategies to help and grow potential talents that could bring your business forward even in trying times. 

More Office Vacancies, Lesser Rental

Colliers International Philippines projected an 18% rise in office vacancies this year which could mean more office spaces at lower rental costs for Business Outsourcing Processing (BPO) companies looking to open and expand in Cebu. 

Senior Research Manager Joey Roi Bondoc reported that office vacancies left by Chinese Philippine Offshore Gaming Operators (POGO) could easily be occupied by BPO companies who are planning to open or expand in Cebu.

Preferred Hub For Business Continuity

Cebu has also been named as one of the top office locations for business continuity plans because of the abundance of Philippine Economic Zone Authority (PEZA) approved office spaces. Metro Cebu alone has 1.2 million square feet of office developments due in 2021 and 2022 that are PEZA-proclaimed. 

Other PEZA-proclaimed offices include:

15th Spot For Tholon’s Services Globalization Index in 2020

Tholons is the leading full-service Strategic Advisory firm for Global Outsourcing and Investments and ranks Top 50 Nations and 100 Super Cities according to their performance in outsourcing services and digital innovation in the global workspace. Philippines ranked top 6 while Cebu ranked 15th in Tholon’s Services Globalization Index in 2020.

Safer and Healthier Office Buildings

Aside from PEZA accredited offices, Cebu’s office buildings are equipped with regular temperature checks, hourly sanitation procedures and strict health protocols for a safer work environment. Offices and commercial spaces are also allowed to operate with 30% capacity. More green spaces are also being developed within the office and surrounding areas to enhance talents’ productivity levels at work.

Interested in operating and expanding your business in Cebu City? Get accelerated and secure office solutions for your business continuity plans. Connect with Tahche for a free quote and detailed proposal today.

Contact: [person] [phone number] [email address]

Sources:

https://www.philstar.com/the-freeman/cebu-business/2019/05/21/1919644/january-may-period-bpo-employment-growth-19

https://www.philstar.com/the-freeman/cebu-business/2021/01/11/2069664/office-rental-rates-plunge-vacancies-rise-further

https://www.philstar.com/the-freeman/cebu-business/2021/02/04/2075292/cebu-remains-bpo-magnet

https://manilarecruitment.com/manila-recruitment-articles-advice/state-it-bpo-industry-cebu-must-know-facts/

http://tholons.com/tsgindex/

Quality Jobs for Quality Businesses

What does your business offer in terms of job stability and quality despite challenges brought about by the pandemic? Find out how quality job packages benefit not just the employee itself, but the economic status of your office location which impacts your business in the long run. 

Philippine Jobs on the Rise

As Philippines’ COVID cases decrease in the last quarter of 2020, the Department of Labor and Employment (DOLE) has also projected a 10 percent decline in unemployed individuals in the country.

DOLE used administrative data submitted by businesses to determine which industries are in demand at this time and their reports show health care as a top  hiring industry followed by information technology, business process management, education, logistics and construction despite the negative impacts of COVID-19.

Recently, the Department of Health (DOH) hired 8,056 health workers for 10,693 job vacancies under the emergency hiring program to counter COVID-19.

The largest number of healthcare workers hired were nurses at 2,701, followed by medical technologists at 1,356 who were deployed in public hospitals, isolation and quarantine sites, diagnostic facilities, local government units, and other COVID-19 facilities.

The business process outsourcing (BPO) industry also played a significant role in generating jobs for Filipinos with 10,000 job vacancies for technical support staff, frontline/specialists, customer service representatives, supervisors, managers, human resources recruitment and training, information technology, finance and marketing sectors.

The construction industry also announced several job openings for safety engineers and heavy equipment operators.

There is also an expressed demand for online instructors and vehicle service drivers as more businesses use e-commerce and online delivery services for consumer goods.

Increased Demand in Online Support Services

While we see a rise in trends such as online shopping and massive use of customer support online for services such as medical insurance, grocery deliveries, online banking and retail purchases,the need for highly-adept professionals who can handle not just the customer relationship but has the skill to use several communication platforms easily.

A rich talent pool with a business-friendly salary still needs to be tapped and aside from the regular screening process to determine the right candidate, medical screenings and compensation programs and rapport need to be established to keep these workers motivated and eliminate barriers to communication online.

What guidelines are you following in hiring candidates for your business? Fine tune your strategies and keep and protect your employees, your most valuable assets in your field of expertise. Contact Tahche today.

The Best Technology Practices

When technology is properly utilized, it can work wonders for your business. As businesses particularly in IT outsourcing firms adapt to the new normal, the use of technology needs to be studied and implemented carefully to promote safety, security and productivity for its employees. 

Implementing Work At Home (WAHA) and Work From Home (WFM)

While IBPAP reports an increase of 85% as opposed to 50% in productivity levels for WFM employees in the Philippines, the remaining 15% of unproductive work still needs to be addressed. WFM and WAHA protocols also need to be carefully assessed in order to protect employees and the sensitive information they carry. 

To ensure that these protocols bring success to IT outsourcing firms Business Continuity Plans (BCD), these business growth elements must be improved:

  1. Service Delivery Models
  2. Office Cloud For Digital Access
  3. Labor Management
  4. Technology Compliance
  1. Secure Service Delivery Models

Most IT outsourcing firms have agreed to the Bring Your Own Device (BYOD) policy since the Employee Provided Device (EPD) policy is limited to a few units provided by the Original Equipment Manufacturer (OEM) vendors. Although, a few risks come with the BYOD policy and these include:

The best practices to avoiding these tech risks are:

  1. Setup mobile management device solutions for multiple access and control over devices.
  2. Create encrypted corporate containers to secure company data from personal devices.
  3. Configure virtual private network to access data safely
  4. Create remote security commands that raise an alarm, lockdown or erase corporate info in the event that devices are stolen or lost. 

2.   Utilize Office Cloud For Digital Access

Storing data in a  secure office cloud keeps confidential data within the corporate network and allows employees to sync documents seamlessly in the network. 

3.    Labor Management

Whether employees work from home or onsite, it is important to secure the health of employees not just upon reporting to the office but starting from their homes. Technology can be used to safely monitor and regulate employee activities in and out of the office. 

Safety Measures such as:

          4.      Lobby for Better Technology Compliance

While IBPAP reports General Data Protection Regulations (GDPR), Payment Card Industry (PCI) and Health Insurance Portability and Accountability Act (HIPAA) policies are in the pipeline for IT outsourcing firms, supporting the progress of these regulations can strengthen cybersecurity in the country and bolster more opportunities for business growth.

Interested in building a secure and proficient IT outsourcing firm in the Philippines? Call Tahche at +1 347-467-1066 or send us a message.

How To Convince Clients To Outsource In The Philippines

More and more businesses are strategizing economically to save their business from the current financial crisis and this means outsourcing with the lowest and sustainable investments possible. As a primary outsourcing hub, the Philippines offers these kinds of investments and more.

Get To Know PH’s Business Climate

Overseas I.T. workers with high-value work skills and experience have returned to the Philippines because of the pandemic and are currently seeking positions in the BPO industry to support their financial needs, this is an opportunity for businesses. It would be a good idea to invest in these rich pools of talents. The Philippines under the build, build program of its government have also opened nine top I.T. centers across the country, easing the need for business startups and existing companies to expand at minimal costs.

Determine and Engage Client Needs

            Get to know what their business is to know what it is that their business needs.  If you find that they lack something in a specific area don’t be afraid to point it out. Tell them what you can do and what will happen if they decide to engage your services. Clients will hire you when they know that you understand them.

Enumerate the Benefits

             After getting to know your clients, go to the specifics and inform them of what you have to offer for their needs.

            Generally, a lot of companies outsource towards the Philippines because of the competitive workforce. In terms of language, the Philippines ranks fourth in the world with the most English proficient workforce because 92% of the population can write and speak English proficiently. So, there definitely is no problem in terms of language barriers.      

          Provide your clients as well with a quick computation on the total costs it will entail to engage your services, show them how much they can save when it comes to outsourcing compared to actually hiring in-house employees especially during this time. Studies have shown that outsourcing to a country like the Philippines will be 50% to 80% cheaper than actually hiring their own employees.

 Show them what you got

            Last but not the least, make the client trust you; show them what you will be bringing to the table. Draft a skeletal output that will help with what the client needs for his business, this will serve as a quick preview of what you can do.

The Government of the Philippines is protective of the outsourcing industry and assures investors that they are well protected. In fact, the Philippines has the Data Privacy Act of 2012, which is a law that the BPO industry strictly abides by. Under this law, personal and sensitive information must be kept confidential in fear of prosecution.  

             If you’re looking towards outsourcing in the Philippines, Tahche Outsourcing Services Inc. is a veteran in the outsourcing industry. With Tahche you can find everything there is to know about outsourcing in the Philippines. Call Tahche now at +1347-467-1066 or email to info@tahche.ph to get a free quote.

The Top Outsourcing Talents You Need For Your Business

About 1.2 million of the Philippine working population belong to the business processing  outsourcing industry with 60% of the business processing outsourcing services consumed by the U.S. and the other percentage used by Australia and the United Kingdom.

Some of the most in-demand business processing outsourcing services in the Philippines include administration, information technology, software development, engineering, accounting, customer service, marketing and design. 

Outsourcing rates in the Philippines are based on flat rates plus Philippine government mandated benefits such as 13th month pay or one-twelfth (1/12) of the basic salary of an employee within a calendar year, Social Security System, Philippine Health Insurance Corporation and Pag-IBIG Home Development Fund. Filipino workers are also entitled to public and regular holidays pay. 

Information Technology

Flat rates would depend on the level of experience the outsourced worker has. The highest paid workers belong to the information technology field holding positions like I.T. Support, Helpdesk Support, Systems Admin, Network Admin, I.T. Data Analyst and QA Tester. Entry level I.T. workers receive around ₱18,000-₱35,000 while mid-level I.T. workers ₱24,000-₱50,000 and senior level receive ₱31,000-₱100,000.

Development and Accounting

The second highest earners are in the development and accounting fields. Full stack developers and developers for WordPress, .Net, Magneto, C#, Netsuite, Salesforce, UI/UX, Front-end and other software developers earn around ₱20,000-₱35,000 (entry level), ₱31,000-₱60,000 (mid-level) and ₱41,000-₱110,000. Accounting outsourcing rates in the Philippines also range from ₱18,000-₱40,000 (entry level), ₱23,000-₱60,000 (mid-level) and ₱31,000-₱100,000 (senior level).

Marketing

Third in rank are the marketers earning up to ₱60,000 for PPC Specialists and Digital Marketers in the senior level. Other marketer positions include SEO Specialist, Content Writer and Marketing Assistant. Entry level marketers earn from ₱18,000-₱27,000 while mid-level marketers earn ₱24,000-₱40,000.

Engineers

Fourth are the engineers with salaries of up to ₱55,000 for project managers in the senior level, ₱18,000-₱25,000 for entry level and ₱23,000-₱40,000 for mid-level. Other positions in engineering include Civil Engineer/Estimator, AutoCAD Designer, Plumbing, Electrical and Mechanical Engineers and Revit Drafter.

Administration

Next is Administration with salaries of up to ₱60,000 for HR Specialist in the senior level. Other positions involved in administration include Admin Support, Executive Assistant, Data Entry Specialist, Lead Generation Specialist and Property Management Admin. Entry level admin positions receive ₱18,000-₱25,000 monthly while mid-level positions range from ₱23,000-₱37,000 depending on skills.

Design

Second to the last would be Design with salaries of up to ₱50,000 for senior level Web Designers. Other positions also include Graphic Designer, Modeler and Video Editor. Entry level design workers receive ₱18,000-₱30,000 while mid-level design workers receive ₱21,000-₱38,000.

Sales

Lastly, Sales or customer service receive up to ₱35,000 for senior level. Positions in sales also include Customer Service Representative, Sales Support Coordinator, Telemarketer and Claims Administrator. Their salaries range from ₱16,000-₱20,000 for entry level and ₱21,000-₱27,000 for mid-level.

Best Part About Outsourcing In The Philippines

A month’s wages in the Philippines is actually a week’s wages in AUD or USD. ₱100,000 is equal to $635 AUD and $460 USD which means bigger savings for your company. 

Aside from this, work experience is going up. More multi-skilled individuals are competing in the BPO industry giving your outsourced office more edge and faster productivity. However, to get quality talent, you need a topnotch HR outsourcing firm that will cater not only to your talent needs but to other outsourcing office requirements as well. 

Know more about how you can set up your outsourced office in the Philippines by calling +1 347-467-1066 or emailing to info@tahche.ph.

Reasons Why You Need Outsourcing Services Now

Panic is the enemy of every budding and booming business, but the most resilient of business leaders know there is a light at the end of the tunnel. While the medical, sanitation, food and other industries are hard at work in providing the public with basic needs, the business processing outsourcing industry also continues to provide excellent quality in customer service towards local and international businesses that power up the economy and provide job opportunities to many.

 

Business Processing Outsourcing Is Your Bridge To Customers

 

At this time, the fastest way to reach your customers wherever they are in the world is to have a 24/7 customer service team ready to assist your customers’ needs. Aside from this, quality assurance is needed for your customers to feel secure in their transactions, so it’s crucial for you to work with business processing outsourcing experts who know your product inside out and can deliver results with the help of strong partner suppliers in your industry. Tahche has a strong background when it comes to business processing outsourcing. Their team from the Philippines will give you firsthand processes in conducting sales and marketing funnels to your business, so you are guaranteed of customer satisfaction.

 

Business Processing Outsourcing Minimizes Operational Stresses and Labor Costs

 

While businesses in the US, Canada and other countries temporarily cease its operations because of high cases of COVID-19, business processing outsourcing in the Philippines continues to work on full scale with the BPO industry exempted from the list of local businesses that have been temporarily shutdown for public safety measures.  COVID-19 safety measures are also in place for employees, leaving you with less stress on operational matters. 

 

Business Processing Outsourcing in the Philippines Projected To Double After COVID-19

 

With more IT and Communication infrastructures at work in the Philippines’ major cities, business processing outsourcing in the Philippines is expected to double after COVID-19. The BPO industry has also been in the country for more than 3 decades, making it a long-term investment for most businesses. 

 

If you are ready to outsource your business, you can trust Tahche’s reliable business processing outsourcing services that will add value to your company. 

 

From recruitment, hiring, procurement, legal and other needed  services, Tahche has your back with their world-class standards and team of experts. Call Tahche now at +1347-467-1066 or email to info@tahche.ph to get a free quote.